LibraryH3lp
Website: https://libraryh3lp.com
Library Type: Public, Academic
License Agreement:
Contact: Jeff Brunner at or 414-367-9457; Sara Gold at or 608-616-0355; Coop Info at or 608-218-4480
Vendor Description
LibraryH3lp is a flexible virtual reference platform that provides real-time chat for instant answers, searchable knowledge bases for self help, email for asynchronous communication and follow-up, and texting messaging to connect with patrons on-the-go. Each LibraryH3lp subscription includes unlimited access to chat, knowledge base, and email modules. Texting is an inexpensive add-on.
LibraryH3lp can be used collaboratively, across organizations at no additional charge. Don’t have a partner? With hundreds of organizations using LibraryH3lp, there is fantastic opportunity to create grassroots collaborations.
Backup staffing services for your LibraryH3lp account are also available. LibraryH3lp partner, Chatstaff, has extensive experience with both academic and public libraries. Coverage hours are flexible to fit your needs, covering 24/7 or only select hours, saving your resources.
Additionally, LibraryH3lp offers a completely free Ask a Librarian mobile app that connects patrons to all of your library’s reference services, including chat, texting, email, and frequently asked questions. A library does not need a LibraryH3lp subscription to participate in the Ask a Librarian mobile app.
Taco Tuesdays
May 2020 – Watch the recording.
